Elastic Compute (KEC)

      Documentation Elastic Compute (KEC) FAQs Login Why does the error message appear in the process of login to a KEC instance?

      Why does the error message appear in the process of login to a KEC instance?

      Last updated：2021-08-04 11:26:07

      A KEC instance is bound with an elastic IP address (EIP) in the console, but one of the following messages appears in the process of remote desktop connection:

      1. Remote access to the KEC instance is not enabled.
      2. The compute on the network is unavailable.
      3. The remote computer has been shut down.
        Troubleshooting method:

      For a Windows KEC instance, disable the local firewall in Windows first, and then add port 3389 to an inbound security group rule. For more information about how to configure a security group, see Configure a security group.

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